EDM 484: Treating retail workers with kindness during the festive trading period

That this House welcomes the press and social media campaign from the Scottish Retail Consortium and Usdaw which is urging Scots to be kind, considerate and respectful to retail workers and fellow customers when shopping this Christmas; notes that the festive period can be an especially complex and challenging time for retail businesses with colleagues working hard to keep shelves stocked and products delivered; understands that abuse towards those working in customer service has climbed with figures from Usdaw showing over two thirds of retail staff have experienced verbal abuse in the past twelve months; affirms that any mistreatment of colleagues in stores is wholly unacceptable and should not be tolerated; and commends this responsible and positive initiative from employers and trade unions for a little Christmas kindness and courtesy from Scots so that we can all enjoy shopping over the festive period and in turn support local jobs and the vibrancy of our town and city centre destinations.