EDM 324: Ticket offices and station staff

That this House notes that 31 October 2024 marks one year since the Conservative Government scrapped plans to close nearly 1,000 ticket offices and cut around 2,300 station staff jobs; commends the campaign led by the RMT union, alongside many groups including those representing disabled and older people, which resulted in an unprecedented response to the public consultation; notes with concern that research, which was commissioned by the previous Government and undertaken in early 2023, was suppressed despite showing clear support for ticket offices and station staff; welcomes the current Government’s release of the research, which found that more than half of respondents said having a ticket office at the station they travel from is important and that 81% of respondents said staff presence was important for ensuring their safety; further notes that older respondents, who were also more likely to have no smartphone internet access, use only cash or have a health condition affecting their mobility, hearing or dexterity, had the highest preferences for buying tickets at ticket offices; understands that the rail industry’s Passenger Demand Forecasting Handbook identifies staffed ticket offices as having a positive impact on passenger demand over Ticket Vending Machines alone; is concerned at reports that new stations already in development, including those with significant projected passenger footfall, are being built without ticket offices; and therefore calls on the Government to ensure that new stations are built with ticket offices and are staffed.