It is a pleasure to serve under your chairship, Dame Siobhain.
GPs epitomise the NHS for us all. They support us from cradle to grave like no other part of the NHS. Although they represent 90% of the patient’s experience of the NHS, they get less than 10% of the budget. To better understand these issues, I have spent recent months meeting doctors and practice managers, but I have also spent a morning shadowing a GP at Walford Mill medical centre in Wimborne to see the reality of their life at first hand.
I thank Dr Wright and every patient who kindly allowed me to observe often deeply personal and distressing consultations. I witnessed high-quality, compassionate care. Despite a busy schedule, the GP took time to liaise with hospitals, arrange tests, write referrals and fully support his patients. Almost every patient was supported with more than they arrived to discuss. He sensitively raised worrying comorbidities with them and encouraged them to come back and think about their wider life. I could not fault the care that he gave.
That brings me to appointment times. The British Medical Association recommends 15-minute appointments for GPs. Most surgeries allow only 10 minutes, but they typically try to get away with five minutes. There is no way a GP can look after a person in that time, particularly given the emotional connection that they have with their patients. One minute they are telling a patient that they have cancer; the next, they are comforting a new mum who is worried about the health of her baby. How does a doctor download their own emotions in between, particularly when they are dealing with financial pressures and their own home lives too?
GP surgeries are also struggling with having to do things that they were not designed to do and not being reimbursed properly. One of the issues I witnessed was the reimbursement of blood tests. That practice recently negotiated a contract with NHS Dorset, which not only did not agree with the amount that the GP said they needed, but cut it dramatically. The GPs are being reimbursed at 25% of the actual cost to them, so they personally subsidise every blood test that they undertake, in a drive to push blood tests to hospitals where patients do not want to be and that they cannot get to. It is quite distressing for them. It is in the patients’ best interests for blood tests to be taken locally.
On the flipside, NHS Dorset’s pathway for cancer means that the follow-up investigations, including some very personal examinations, have to take place at a surgery with a GP who does not know the patient. The patient does not start their cancer journey by going to the hospital and seeing people who actually know about cancer. I found that quite worrying and distressing.
The other issue I experienced was the discrepancy between the electronic systems used by GPs and the paper systems used by doctors in hospitals, where letters were still being sent by post, causing delays and additional administration in surgeries. Bizarrely, paper prescriptions were still being issued by hospitals, meaning that patients were not able to leave to get their prescription elsewhere, and people rushing to get their family member home were having to get a new prescription, creating more delay and unnecessary work for GPs.
I have some examples with which the Government can perhaps help. I am grateful to the Minister for replying to one of these cases, so it may be familiar to him. The GPs at Wareham surgery are all partners, and they are working out of a building that was part of a hospital and ambulance station, but the building is falling down. The hospital was going to be rebuilt, but that was shelved long ago, and the surgery has finally found a new building. Unfortunately, the building comes with a 25-year lease, which extends beyond even the most youthful of partners, and there is no break clause. It also has a requirement that there be at least three GP partners, and if there are not, retiring GPs will remain personally liable until there are.
However, what we are finding in both Wimborne and Wareham is that people can no longer afford to be a partner in these surgeries. Bethan, my niece, is a GP in her early 30s, and she has probably accrued more than £100,000-worth of debt to get there. She probably has a £250,000 mortgage, because she lives on the south coast. How on earth can she, as a young woman, be expected to take unlimited personal liability on top of that? More people are therefore becoming salaried GPs. They are working their socks off in clinical terms, but they do not have any of the burden of running their surgery, taking that responsibility and subsidising patients.
The GP surgeries I mentioned are struggling to find people willing to be a partner, so that they can take up that lease. I did not hear from the Minister any real reassurance or understanding of the fact that the nature of being a GP is changing. What are the Government doing? Are we expecting the GP partner model to be phased out, and if so, what will replace it? How do we make sure that these organisations can remain?
I was most bothered when the chief executive of NHS Dorset said that GPs are independent contractors and are responsible for sorting out their own businesses. I find it absolutely appalling that we treat our GPs as if they are the local carpenter. GPs are the heart of our communities, and we need to start talking about them as an integral part of the NHS, not as an independent business that needs to make money. These people are not making money; they are saving our lives and keeping us well, and we need to treat them much better.
The population of Wimborne has doubled, and people are worried because the town has lost a GP surgery. They are constantly writing, “We need another surgery.” The surgery in Wimborne, like most surgeries, wants to expand, but one of the problems with the funding model that GPs can access—I would be grateful if this could be looked at—is the requirement to bid, design, obtain planning permission and build within a financial year. With the best will in the world and the most efficient planning system, there may be a tiny district that can do that, but I do not know anywhere that can complete the whole process in a year. We need to find a way for GP surgeries to access funding over multiple years, so that communities know they have an NHS fit for the future.
I look forward to the Minister’s comments.