The hon. Gentleman is absolutely correct.
I welcome the Government’s recent decision to publish train cancellation and delay data, including monthly figures on the worst-performing stations, via the Office of Rail and Road. Holding operators to account is essential if we want things to improve, but the data does not capture the passengers who are left on the platform. Whether it occurs through cancellation or through dangerous overcrowding, the outcome is the same: passengers scramble to find last-minute alternative means of travel. In the past 12 months, 6% of trains were cancelled at Seaham and Horden, including at least one train every day on average, and only two thirds have run to time. With one train per hour, the cancellations and delays have huge impacts.
Northern’s performance is erratic. In September last year, there were 38 cancellations on the route. By October, the number had skyrocketed to 186, which is almost five times as many. By the end of 2024, the situation had further deteriorated, leaving residents with no reliable means of reaching work, school, health appointments or other vital appointments by train. Northern attributed that partially to staff sickness, with driver absences at 17.6% and conductor absences at 16.9%, but questions need to be asked about what is driving such high levels of sickness.
I have met the chief exec and senior officers on several occasions. Their proposed solution of relying on rest-day working is simply not sustainable, and I fear that it will increase staff sickness over the long term. This is a safety-critical industry. We need to ensure that staff are safely rested, not under pressure to work at unsustainable levels. The industry should not be running on voluntary overtime; it must employ enough staff to ensure resilience in the system.
A long-standing issue on the route is the lack of rolling stock. Until 2019, believe it or not, we were still served by the old Pacer trains from the 1970s. We now have second-hand ScotRail class 158s and 156s, which have been refurbished. In the north-east, we are more than willing to accept repurposed rolling stock, but only if the service is regular and reliable and if it meets our transport needs.
Another long-standing point of contention is the fact that Northern runs only two carriages, instead of four, during peak periods. The lack of carriages is not just inconvenient; it is a health and safety concern. In previous debates, I have raised the case of a young boy who fell unconscious on an overcrowded train. I cannot imagine the terror of someone watching their child going limp, with their eyes rolling back, and then collapsing, with no escape from an overcrowded carriage.
Overcrowding is still a concern. I happen to be a Sunderland supporter, but when Newcastle are playing, scores of people are left on the platform at Horden and Seaham because the once-an-hour two-carriage train is already crammed with people who got on at Stockton, Billingham and Hartlepool. My constituents are left feeling angry and frustrated.
The issue has been raised repeatedly since I became an MP in 2010, but very little has changed. I therefore welcome the new Government’s commitment to the creation of Great British Railways, because we cannot promote economic growth with failing public transport. We can get our broken railway system finally back on track by ending decades of waste and starting to restore public trust, but there is a lot more to be done.
Northern Rail returned to public ownership in 2020, after the previous franchise had taken millions of pounds in dividends in return for substandard services. There may no longer be dividends rewarding failure, but the service remains substandard. I thank the Rail Minister for meeting me and other colleagues recently to discuss the Government’s plan, which is fantastic, to procure 450 new trains for Northern. That is a very welcome step, but will the Minister confirm how many of those trains will be allocated to the east Durham coastline? Given the isolation that my constituents feel because of unreliable transport, will he prioritise east Durham for the delivery of newly procured trains?
The long-term investment in new rolling stock is essential and fantastic, but its impact will not be felt until at least 2030. Like many people, I believe that we need some interim solutions. In the time remaining, I will outline them, because I have been told time and again—not just by this Government, but by the previous one—to bring solutions as well as problems.
First, Grand Central, the open access operator, has submitted two applications to the Office of Rail and Road. One application seeks to extend its track access agreement beyond 2027, but the other proposes more services, including a new stop at Seaham station, which the current Grand Central service runs through without stopping. That would not only provide additional capacity to Sunderland and Hartlepool, where services are severely overcrowded, but create the first direct link from my constituency to York and London. As the Grand Central service already passes through Seaham, adding a stop would extend the journey by only a few minutes.
The benefits of that additional Seaham stop cannot be overstated. Grand Central is still awaiting a decision, so I ask the Minister kindly to provide an update from the ORR. I understand that the Government might be reluctant to expand contracts for open access operators, given the move towards public ownership and concerns about loss of revenue. To my constituents, however, Northern and Grand Central are not running in competition; they are simply providers of rail services that are desperately needed in my constituency.
My second suggestion is that we increase Northern services from east Durham to Middlesbrough and Newcastle. I was pleased to receive a positive response to my written question on the matter. The ministerial response confirmed that the Rail North Partnership, on behalf of the Department for Transport and Transport for the North, is examining a business case for increasing services at Horden and Seaham by December 2025. It also said:
“The analysis must balance the economic and social benefits of this enhancement with the performance of existing services and the financial impact on taxpayer subsidy.”
I gently remind the Minister that the economic and social benefits of this enhancement to my constituents must not be underestimated. We have very low car ownership in east Durham. For those without access to cars, it is incredibly difficult to get to Newcastle, Sunderland or Middlesbrough without spending hours on buses. People turn down jobs and college places because they simply have no reliable way of getting to them. That is a major barrier to economic growth.
A small but significant improvement would be to amend the timetable of the semi-fast Northern service between Middlesbrough and Newcastle. Since 2023, that two-hourly service, which is often a four-carriage train, has skipped Seaham and Horden despite high demand. The time saved by bypassing those two stations is between four to six minutes, but adding those stops would provide immediate relief to my constituents, with an additional train every two hours. All three of those solutions—Grand Central’s additional stop, increasing Northern services, and minor timetable adjustments—are needed while we await the arrival of new rolling stock beyond 2030.
If we are serious about local growth in east Durham, people must be able to travel out of their towns and villages to work, study and access local amenities—pubs, restaurants, cafés, medical facilities and shops. I wrote to the Secretary of State in January and February outlining these issues, and I would welcome the opportunity to meet Ministers to discuss them further.
The people of east Durham have waited far too long for a reliable rail service. They have endured overcrowding, cancellations and an outdated network that fails to meet their needs, and while I warmly welcome the Government’s commitment to procuring new trains and increasing services, some short-term action is also required. Reliable transport is not a luxury; it is a necessity for jobs, education and economic growth. I urge the Minister to prioritise east Durham and to work with me and other colleagues to ensure that Seaham and Horden finally get the rail service they deserve.